Frequently asked questions

Why would you want to combine/alternate? Our kibble is always balanced, so it's not necessary unless there's a reason.

If you like to change flavours with a purpose, that's fine. Please note....

You can switch between cold-pressed kibble from one day to the next. For example, if you are currently feeding cold-pressed duck, tomorrow you can start with cold-pressed rabbit. This is perfectly fine.

For extruded kibble, you can also switch between types. However, please note that each type has its own properties. Consider gluten-free, protein source, etc.

We advise against mixing cold-pressed kibble and extruded kibble. This could cause digestive upset, and that's the last thing you want.

Switching to a cold-pressed kibble? It's best to do that overnight.

If you are in doubt, please send us an email at info@naturis.be.

The recommended amount is on the packaging, but this is only a guideline.

Every dog is unique, active or more of a couch potato.

Observe your dog's weight and condition and adjust if necessary. Overfeeding has many disadvantages; it's better to start with a slightly lower amount and build up, rather than the other way around.

Once your dog is an adult and thriving on a particular kibble, there's no reason to change it.

However, if you're going for more walks, for example, it might be advisable to switch to a different type with more energy.

Has your good friend reached an age where things should be a bit calmer and you need to watch their weight? Then it's time to switch.

It's important to make a switch when you feel there's a valid reason for it. If this isn't the case, we don't see why you would.

Pressed kibble is made at a low temperature and is compact, while extruded kibble is produced at a high temperature and is airier. This results in a different digestion process.

If you place an extruded kibble in a glass of water, it will swell. If you do this with cold-pressed kibble, it will crumble very slowly.

For large breeds, we therefore prefer pressed kibble.

It is not recommended to combine both types in the same meal, as they digest differently.

Cold-pressed kibble has many advantages, but if you are not familiar with this type, we advise you to read more about it on our website.

A dog is naturally a carnivore; fresh meat or a steamed sausage therefore most closely matches the dog's nature.

Cold-pressed kibble is often considered more natural due to its lower processing temperature and preservation of nutrients. It requires fewer additives, making it more natural than extruded kibble.

Your dog will definitely appreciate this; combining them on one day is allowed. However, our preference is to give them separately. For example, kibble first, then meat. Or kibble in the morning and a meat meal in the evening.

Make a game out of it and spread the wet food on a lick mat, fun guaranteed!

The purer, the closer to the dog's natural diet.

For both sausages, we chose a premium quality. Fresh meat, vitamins and minerals, seaweed, gluten-free, ...

In our opinion, fresh meat remains the absolute best, however, it can sometimes be a hassle.

Our steamed sausage is a healthy alternative to frozen food, complete and produced with the same quality meat.

With a complete diet, supplements are not always necessary, but they can offer additional support, for example, for skin, coat, or joints.

People often choose Naturis to solve 'a problem'. It is good to first start with a complete diet and then eventually add extra supplements.

Good salmon oil is rich in omega-3 fatty acids and therefore supports, among other things:

• Skin & coat
• Joints
• The immune system

It was one of our dad's favorites. This all-rounder has so many benefits and is still the most powerful when you add it pure. Additionally, your dog will surely find it very tasty.

You should give a supplement according to our guidelines on the packaging.

Adding it every now and then won't hurt, but it will lose the power of its purpose.

We selected our snacks with quality in mind.

This includes natural snacks, pure and without additives that, for example, can cause extra plaque.

Collagen instead of dried rawhide, which could cause damage to the digestive tract.

Snacks should only make up a small portion of your daily diet. Keep total calorie intake in mind.

Advice can be found on our packaging. A snack remains a treat.

Our team will be happy to help you personally with this. Our stores are also ready to provide personal advice.

You can find a lot of information with our products, but if in doubt, it is best to send an email to info@naturis.be.

We don't see it often, but there are exceptions.

A change can sometimes cause upset. However, this should not persist. We are not veterinarians, but we are happy to give health advice.

Be well informed before switching, this often prevents discomfort!

On average, this takes a few days to a week, depending on your dog's sensitivity.

If there are any special circumstances, such as allergies, please ask for our advice first.

It's best to report all medical-related matters to a veterinarian.

For example, think of persistent complaints such as weight loss. This could have a different cause than just nutrition.

We handle the Benelux ourselves, but you can find sales points in many other countries.

We ship packages every weekday. Orders placed before 11 AM are usually shipped the same day. Our courier then attempts to deliver your package the next day.

Please allow 2-3 business days, as busy periods can sometimes cause delays.

Only unopened products may be returned within 5 working days of receipt.

You send us an email to info@naturis.be and return the product at your own expense, using a courier of your choice.

Once we have received your package, we will refund the amount.

We will do this as soon as possible; please allow for 72 hours.